Purpose

This General Governance Policy outlines the governance principles adopted by us to ensure responsible management, operational accountability, and effective decision-making. As a proprietorship organization, the Company maintains a streamlined governance structure that supports efficient management while ensuring appropriate oversight of business operations.

Scope

This policy applies to all employees, consultants, contractors, and individuals acting on behalf of the Company.

Ownership and Management

iTDeveloper Zone is a proprietorship concern owned and managed by the Proprietor, who is responsible for the overall strategic direction, operational management, financial oversight, legal compliance, customer relationships, and risk management activities. The Proprietor serves as the final authority for all business decisions and governance matters.

Organizational Structure

The Company follows a lean organizational structure that promotes direct communication, faster decision-making, and effective customer engagement. Significant operational, contractual, customer, financial, and compliance matters are escalated directly to the Proprietor. Employees report to their designated supervisors or project coordinators based on their roles, assignments, location and functional responsibilities and any escalations will be addressed by the Proprietor. We also engage certain Professionals / Consultants under outsoursing policy on demand

Roles and Responsibilities

Proprietor is ultimately responsible for:

• Establishing business objectives and operational priorities.
• Ensuring compliance with applicable legal, contractual, and regulatory requirements.
• Protecting customer information and Company assets.
• Reviewing operational performance and customer satisfaction.
• Managing organizational risks.
• Promoting ethical conduct throughout the organization.

Employees are responsible for:

• Performing assigned duties with professionalism and integrity.
• Complying with Company policies and customer requirements.
• Protecting confidential information.
• Reporting operational concerns, security incidents, or unethical behaviour.

Decision Making and Escalation

Overall Operational matters are managed by the proprietor or the respective functional representatives as deligated. Issues relating to customer commitments, contractual obligations, financial matters, security incidents, legal compliance, or business continuity are escalated to the Proprietor for review and appropriate action. Since the proprietor remains the final authority for the overall governance, this will ensure faster resolution of any concerns. Wherever customer-specific escalation procedures are required, we will take-up such cases directly with the respective customer.

Key Personnel

Being a proprietorship firm, we maintains a lean organizational structure and the key business functions are assigned to designated personnel to ensure effective service delivery, customer engagement, and operational continuity.

Principal roles of the organization includes:

Proprietor:

As the Proprietor and Technical Head, he looks after the Overall business management, strategic planning, customer relationships, contractual commitments, financial oversight, governance, and compliance.

Chief Business Officer:

Advise on overall business management and customer relationships

Technical Lead:

Technical guidance, solution design, code reviews, quality assurance, and mentoring of project teams

Head - Oversease Sales:

Taking care of the product sales across countries outside India

HR Consultant:

Advising authority for HR activities

Financial Consultant:

Dealing with statutory filings like tax, Employee provident fund etc.

The individuals assigned to these roles may change from time to time based on the organizational needs. The active role holders and their profiles are available in the Team section of this website.

Communication

We encourages open communication among employees and customers.

Business concerns, customer feedback, security incidents, operational issues, and suggestions for improvement may be communicated directly to respective project owner / proprietor without complicated multiple hierarch.

Outsoursing

We outsource selected non-core business functions to competent external service providers. Such functions may include statutory compliance activities like GST, PF, ESI, and other regulatory filings, payroll support, recruitment assistance, accounting and preparation of financial statements, IT filing and other specialized professional services. Service providers are selected based on their expertise, reliability, and ability to meet applicable legal and business requirements. While these activities may be performed by external agencies, we retains overall responsibility for oversight, review, and compliance with applicable statutory, contractual, and customer obligations.

Policy Ownership and Review

This policy is approved by the management of the organization and shall be reviewed periodically to ensure its continued suitability and effectiveness.

This policy is in effect from 01-Apr-2022